When you need to cancel or reschedule your appointment we kindly ask to give us at least 24 hour notice. This policy is in place out of respect for our staff and clients. By doing so you give us necessary time to contact guests on the waiting list and opportunity for them to receive services they need. We ask all existing and new clients to provide credit card for this purposes that is kept in encrypted file. If you currently have package with us we may charge package for amount of $50 fee. Failure to start appointment within 15 minutes after scheduled time may result in termination of appointment and no-show fee.
As a courtesy, we always call to confirm your appointments one business day prior to your appointment date. We do understand how easy it may be to forget an appointment but it remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and $50 cancellation fee and help us service all our guests better by providing enough notice.
All payments are non-refundable. You may receive unused credit as Gift Certificates only.
Changes in medical condition
When you arrive for first treatment at our Laser Spa you are asked to fill out medical questionnaire. Before every next treatment you will be asked to notify of any changes in your health and tanning history though it is your responsibility to update medical history and inform of any recent tanning sessions. This information is essential for the caregiver to execute appropriate treatment procedures.
We respect your privacy and will not sell or share your private information to third parties.
Use of photographs
We may use photographs taken for likeness, without compensation, in print, video or any digital form, for the purposes of education, communication or marketing. All images and materials from any photography are solely the property of SereneMax LLC and all claims against SereneMax LLC with respect to copyright ownership and publication, including any claim for compensation related to the use of the materials are released.
Combination of promotions
Special offers may not be combined. $50 credit for referral of friends can not be applied towards discount services including $50 special.